Privacy Policy
Who We Are:
Prime Facility Services (ABN 35 602 627 616) provides residential and commercial cleaning services via
primefacilityservices.com.au.
Contact: info@primefacilityservices.com.au | 0425 208 412
What This Policy Covers
This policy explains how we collect, use, disclose, and protect personal information, and how you can access, correct, or complain about our handling of your information.
What We Collect
Identity and contact: Name, email, phone, and address if you provide it in our contact or quote forms.
Job details: Service location, job description, preferred dates/times, and any notes you include.
Technical data: IP address, device/browser type, pages visited, and cookies or analytics data if enabled.
Sensitive information: Not intentionally collected; if you volunteer sensitive details, we will only handle them as permitted by law and with your consent where required.
How We Collect It
We collect information directly from you via our online forms, phone, or email, and automatically from your device when you visit our website (cookies/analytics).
Why We Collect and Use It
We collect and use your personal information to:
- Respond to enquiries, provide quotations, schedule and deliver services, manage customer relationships, and contact you about your enquiry or job (including quotes, scheduling, service updates, reminders, follow-ups, and post-service feedback).
- Operate, secure, maintain, and improve our website and services.
- Comply with legal obligations and respond to lawful requests.
Anonymity or Pseudonymity
You may enquire anonymously for general questions, but we typically need your name, contact details, and service location to provide quotes or perform services.
Use of Content for Website and Social Media
With your permission, we may publish non-confidential materials you provide (for example, testimonials, star ratings, or comments) on our website or social media. We will only include personal identifiers (such as your full name, image, address, or other identifying details) if you expressly consent, and you can withdraw consent at any time.
We may take photos of our work (before/after) at your premises for quality assurance and marketing. We avoid capturing people, personal documents, licence plates, or unique identifiers, and will only publish photos that could identify you or your location with your express consent. If you do not wish your testimonial, name/suburb, or job photos to be shown—or you want something removed after publication—contact info@primefacilityservices.com.au and we will action your request within a reasonable period.
Disclosure of Personal Information
Service providers: We use third-party service providers to help operate our website and business (for example, website hosting, email/SMS, cloud storage, IT security, analytics, and job management tools). They are subject to confidentiality and only use your information to provide their services to us.
Professional advisers and insurers: Where reasonably necessary.
Legal and safety: Regulators, law enforcement, courts, or to enforce our terms or protect safety, rights, and property.
Business transactions: If we sell or reorganise our business, with appropriate safeguards.
Overseas Disclosure
Some service providers may store information outside Australia. Where practicable, we identify likely countries and take reasonable steps to ensure overseas recipients handle information in accordance with the Australian Privacy Principles.
Direct Marketing
We may send service updates or occasional marketing by email or SMS related to our services. You can opt out at any time using the unsubscribe link in emails, replying STOP to SMS, or contacting info@primefacilityservices.com.au.
Cookies and Analytics
Cookies help operate the site and measure performance. You can control cookies in your browser; disabling some may affect site functionality. We may use analytics that collect IP addresses and usage data to improve the site.
Data Security and Retention
We take reasonable steps to protect personal information from unauthorised access, disclosure, modification, or loss, including encryption and other safeguards appropriate to the sensitivity and risk.
We keep information only as long as needed for the purposes above or as required by law, then securely destroy or de-identify it. If you would like specific retention periods, contact us.
Access and Correction
You can request access to personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will respond within a reasonable time and may ask to verify your identity.
To make a request, contact info@primefacilityservices.com.au.
Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will promptly assess and, where there is an eligible data breach, notify affected individuals and the Office of the Australian Information Commissioner (OAIC), including recommended steps you should take. We maintain a process to assess, record, and respond to data breaches in a timely manner.
Children
Our services are for adults arranging trade services. We do not knowingly collect personal information about children. If you believe a child has provided information, please contact us to request deletion.
Complaints
If you have a privacy concern or complaint, contact info@primefacilityservices.com.au. We will acknowledge and investigate, then respond in writing within a reasonable period.
If you are not satisfied, you may contact the OAIC (oaic.gov.au; 1300 363 992; GPO Box 5218 Sydney NSW 2001).
Changes to This Policy
We may update this policy to reflect changes to our practices or legal requirements. The latest version will be available on our website with the “Last updated” date.